FAQ – Frequently Asked Questions

Frequently Asked Questions

🚚 Shipping

How long does delivery take?
Orders are processed within 1–3 business days. Standard international shipping takes 10–30 business days depending on destination and customs processing.

Do you offer free shipping?
Yes! We offer free shipping on all orders worldwide, regardless of order value.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can track your order via 17TRACK.

Do you ship internationally?
Yes, we ship to most countries worldwide.

↩️ Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Contact us at milevskyyvasyl@gmail.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–10 business days after we receive the returned item.

💳 Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Is my payment information secure?
Absolutely. Our store uses SSL encryption and all payments are processed through secure, PCI-compliant payment providers.

📦 Orders

Can I cancel or modify my order?
Please contact us within 24 hours of placing your order at milevskyyvasyl@gmail.com. After that, the order may already be processed and shipped.

My item arrived damaged. What should I do?
We're sorry to hear that! Please email us at milevskyyvasyl@gmail.com with photos of the damaged item and we'll resolve it quickly.

📬 Contact Us

Still have questions? We're happy to help!
📧 milevskyyvasyl@gmail.com